Permanent
Full time / day

Education:

High School Diploma (general)
Secondary School Vocational Diploma
Attestation of college studies
Any other training would be an asset

Job description:

Our company is constantly evolving and is expanding its team in order to meet the needs arising from its widened service/product offer and the rapid growth of its client base. Join a unique, modern company featuring a stimulating work environment in the exciting world of cloud services. We are looking for someone to fill the position of Support Centre Agent.

Evolving in a non-selling environment under the supervision of the Technical Support Lead, the Support Centre Agent will have the following responsibilities:

• Responding to user requests by phone or email.
• Reporting relevant information regarding identification, tracking and user-request resolution.
• Retrieving detailed information on problems encountered during resolution.
• Prioritizing various issues and take the necessary measures to ensure resolution.

The employee will undergo paid training.

High level of IT proficiency and knowledge of the following systems: Office, Windows or Mac (asset)
Ability to create a bond of trust with clients over the phone.
Prior experience in customer service would be an asset.

Required Skills:

• Strong oral communication skills (French)
• Bilingualism (French/English) would be a strong asset
• Ability to adapt to change
• High level of autonomy, motivation and energy

Click here to apply

Microsoft 365 Modern Workplace Specialist

ITCloud.ca is expanding its team in order to respond to the expansion of its offer of Microsoft cloud solutions as well as the relentless growth of its network of partners and their customers. Join a unique and modern company with a dynamic atmosphere evolving in the exciting world of cloud services.

Education:

• High School Diploma (general)
• Microsoft 365 and/or Azure Certification
• All other training would be an asset

Required Skills:

• Bilingualism at the spoken and written level is essential (French/English) (Large English-speaking clientele)
• Excellent oral communication skills
• Ability to adapt to change
• Autonomous, motivated and dynamic

Job description:

You will work with partners and others at ITCloud.ca, as well as use our core tools, to extend your reach and the reach of your team, focusing on satisfying important partners/customer needs. You will be a vital connection and orchestration point for a variety of technical resources, by:

• Orchestrating complex solutions with internal and external partners for multiple Microsoft products and services.
• Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers and helping ensure that these solutions are implemented.
• Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft 365 suite and Teams Voice.

Job type: Full time, Permanent

Schedule:

• From Monday to Friday

Salary:

• According to experience and skills

Work remotely:

• Yes (or at our Trois-Rivières or Sherbrooke offices, when possible)